ACT is a Leading Software Solutions company dedicated to the advisory and implementation of ITSM and Digital Security solutions.
ACT members have spent years working with the ITIL® framework as well as industry leading ITSM tools for many mid-size and large enterprise clients. Through our consultative approach, customers can make timely decisions about tool platforms, services best practices that best fit organizational directives. Always sensitive to the “people” component of ITIL, we have a strong track record of successful ITIL®/ITSM projects with sustained success long after our work is done.
We offer customized solutions, and consulting for infrastructure management, Security Management and Operations & Service management. With a range of products and solutions framework, we ensure that our clients reap benefits & value for their IT investments and Infrastructure
Over the last few years, cyber threats have emerged as one of the most significant business risks facing organizations. While companies spend huge sums of money every year to maintain a security perimeter designed to fend off cyber and insider threats, daily reports of new data breaches are raising doubts about the effectiveness of these investments.
Cyber Security is very complex domain. There are umpteen tools and technologies crowding the market. However, Organisations grapple with inadequate skillsets and depend on thier ITSM staff to take care of the Secuirty needs. As experts and having a vast knowledge of various products, we addresses this complexity with a combination of Market relevance, implemented solutions, and best-fit ROI. We also team up with deep domain experts and ensure to use Industry-specific solutions that are scalable and relatively futuristic.
ACT offers complete end-to-end ITIL / ITSM services in three domains that are integral parts of a successful IT Service Management transformation:
If implementing ITIL is a challenge you’re undertaking, ACT has the expertise to assist from inception to integration with consulting services that are managed, focused and utilize controlled costs and duration. Examples include Process Design/Delivery, ITSM Strategic Planning, and other consulting services.
If your needs include an ROI or tangible delivered solution, you’re assured that ACT will give you the best fit for your budget with our Packaged Solutions. Examples include Maturity Assessments/Roadmaps, Service Catalog/ Port-folio, Process to Tool Mapping, and Training services.
Often the need for a fast solution outweighs the longer-term need to implement internally. ACT’s Process Outsourcing portfolio is the answer. ACT customizes the delivered out-sourcing solution to fit our customer’s needs for quick success and an immediate result. Examples include Change Management, Prob-lem Management, and Enterprise Service Level Management.