ITSM is an acronym for IT service management. It simply means how you manage the information systems that deliver value to your customers. Even if you’ve never heard the term ITSM, if you’re running IT systems, then you are doing ITSM.

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In the IT industry you’ve heard the acronyms ITIL® and ITSM, ESM/EMS (Enterprise Management Services? Each of these three acronyms are critical in their own right as you scale up your IT services across the organization. The important thing to remember is that each one builds upon the other. As you look into ITIL, you’ll discover more about ITSM, and as you examine ITSM, you’ll be forced to expand and coming world of ESM.